AVRO Association of Vehicle Recovery OperatorsAVRO Association of Vehicle Recovery Operators

Avro Code of Conduct

 Customers and Fellow Operators

 

  • To conduct all operations in accordance with all statutory and common law requirements.

 

  • To conduct all operations and business in accordance with the best practices of the industry.

 

  • To take out and maintain Third Party and Public Liability Insurance Policies to the minimum level of cover recommended by the Association from time to time.

 

  • To investigate and deal with any and all customer complaints speedily and at the highest level of management.

 

  • To permit all customers the right to refer disputes to the Association for conciliation or arbitration and to fully co-operate in any investigation.

 

The Association

 

  • To publicly support the Association at all times and regularly participate in its affairs.

 

  • To heed advice on all matters concerning good recovery practice.

 

  • To keep the Association members advised on all matters concerning best practice in recovery operations that may be of benefit to the Association and its members.

 

  • To accept that consistent failure to abide by the letter and spirit of this Code of Conduct or to maintain the minimum standards of equipment and service laid down by the Association may result in expulsion from the Association.

 

Complaints and Arbitration

 

A customer who has a complaint about the quality of the service should in the first place and at the earliest opportunity refer it to the operator concerned.  Any serious complaint, which should be in writing, should be addressed to a Senior Executive, a Director, a Partner or the Proprietor of the recovery business. If attempts to reach a satisfactory solution fail, the customer, without prejudice to any legal rights, has a right to refer his complaint for conciliation.

 

 

 

 

 

 

 

 

MEMBERSHIP AIDE TO AVRO STANDARDS

AND INSPECTION REQUIREMENTS

 

 

  1. PREMISES

All premises are to be inspected.  They must be Commercial premises suitable for the operation. The operators Company name must be clearly displayed on the outside of the premises. Where local regulations do not permit the use of signage a letter stating such from the appropriate authority must be produced.

 

There must be a waiting room or similar area in a clean condition, access to clean toilet facilities, the availability of a telephone, and the means of obtaining hot drinks must also be provided.  Secure indoor/outdoor storage facilities for a minimum of two vehicles or suitable for the operation must also be available.  This area must be of hard standing.

 

 

  1. VEHICLES

  2. a) All Recovery vehicles must be inspected and MUST have current LOLER / PUWER certificates available for inspection. In Republic of Ireland certificates In compliance with Safety & Health at Work (General Applications) Regulations 2007 will be required.
  3. b) Passenger cabs and other passenger areas in recovery vehicles must be clean, grease free and clear of any other equipment which may cause injury in the event of a collision.
  4. c) Vehicles must carry a current Excise Licence as applicable and have a valid M.O.T. Test Certificate or Ministry Of Transport Plating Certificate as required by Law.
  5. d) All vehicles should be weighed and the weighbridge ticket retained in a safe place. The weight bridge ticket should show clearly:-
  • Front Axle
  • Rear Axle/Axles
  • Total Weight

Vehicles should be weighed in a ready to roll condition i.e. full fuel tanks, carrying all recovery equipment. The weighbridge requirement is the only way that a true payload can be determined. In determining payload an allowance of 80kg per person carried will be made to determine available front axle loading.  This information will help operators to reduce the risk of Police Prosecution by being able to dispatch the right vehicle to the job. It will also indicate possible axle overloading.

  1. e) Recovery Vehicle Conspicuity: The recovery vehicle shall be suitably and conspicuously painted and marked (including the use of retro-reflective tape or similar material to emphasise the outline and length of the vehicle) for its use during darkness or poor visibility. Your company name must be boldly visible on the vehicle. Where vehicles are used for sensitive removal under a local Police scheme vehicles used in such a way are exempt from displaying company name / telephone number.

 

 

 

 

 

 

  1. EQUIPMENT

 

  1. Fitted items of recovery equipment i.e. Winch Ropes, Spec Lifts, Underlifts, Overlifts, LMC type Cranes, Slide Bed Bodies etc should have a Proof Load Test Certificate or a Certificate of Conformity where applicable. Test Certificates should show clearly the proof load applied and the SWL (Safe Working Load) of the equipment. All items of fixed lifting equipment MUST have SWL or WLL clearly marked in a manner that it can be easily read by the operator.
  2. All control levers for body or spectacle frame movement MUST be clearly marked for mode of operation. Similarly all control levers on lorry loader cranes MUST be marked for mode of operation and capability at various radii MUST be indicated.
  3. c) Loose items of recovery equipment i.e. Shackles, Lifting Chains should also have a Test Certificate showing both the Proof Load and Safe Working Load. These items should also be tagged or stamped as appropriate.
  4. d) Other items of recovery equipment listed on the vehicle check sheet should be maintained in a clean and serviceable state.

 

 

 

  1. SUMMARY

MEMBERS, OPERATORS AND DRIVERS ARE REMINDED OF THEIR LEGAL RESPONSIBILITY TO ENSURE THAT ALL RECOVERY OPERATIONS AND THE MAINTENANCE AND OPERATIONS INVOLVING RECOVERY VEHICLES ARE CARRIED OUT IN ACCORDANCE WITH ALL STATUTORY AND COMMON LAW REQUIREMENTS.

 

 

  1. STAFF

All staff employed in vehicle recovery/breakdown duties should meet the following requirements:

 

  • Have a complete knowledge of the equipment being used.
  • All staff to be trained by a recognised body for the duties engaged on.
  • Carry an I.D. card showing a photograph of his/her likeness and their name and the company name.
  • Be dressed in company branded clothing.
  • Wear high visibility clothing to the latest standards as recommended by The Roadside Safety Group, and to have available gloves, hard hat and torch, when working at the roadside

 

            A record of Driving Licence checks must be maintained

 

RECOVERY INDUSTRY VEHICLE CHECK LIST

 

 

   A

RECOVERY   7500 kg TO  44000 kg

   B

RECOVERY 3500kg TO 7500kg

 

 

   C

RECOVERY 2000 kg TO 3500 kg

   D

RECOVERY UP TO 2000 kg

 

 

   E

MOTORCYCLES  RECOVERY

   F

TRANSPORTER

 

 

   G

AIR CUSHION SUPPORT VEHICLE

   H

SERVICE VEHICLE

 

 

 

 

 

ITEMS IN BOLD ARE MINIMUM REQUIREMENTS TO MEET RIES STANDARDS

OTHER ITEMS ARE RECOMMENDED BUT WILL NOT ATTRACT A

NON- CONFORMITY NOTICE

AN ‘X’ INDICATES THAT ITEM IS NOT REQUIRED FOR THAT CATEGORY OF VEHICLE

 

 

 

A

B

C

D

E

F

G

H

NC

        Amber Warning Beacon  ( to comply to lighting Regs. )

 

 

 

 

 

 

 

 

 

 

Reflective Tape  (to comply to lighting Regs )

 

 

 

 

 

 

 

 

 

 

Loading work lights

 

 

 

 

 

 

 

 

 

 

Rear warning fog lights

 

 

 

 

 

 

 

 

 

 

Lighting board  (where tow ball or spec fitted)

 

 

 

 

 

 

 

 

 

 

Flameproof Torch

 

 

 

 

 

 

 

 

 

 

First Aid Kit ( to HSE Specification)

 

 

 

 

 

 

 

 

 

 

Fire Extinguisher  Mounted   2 kg mi nimum size

 

 

 

 

 

 

 

 

 

 

6 off Reflective Traffic Road Cones

 

 

 

 

 

 

 

 

 

 

Reflective jacket    BS EN 471

 

 

 

 

 

 

 

 

 

 

Safety Helmets    BS EN 397

 

 

 

 

 

 

 

 

 

 

Hazchem / charts ADR Charts

 

 

 

 

 

 

 

 

 

 

Straps or chains for securing casualty

 

 

 

 

 

 

 

 

 

 

Mechanics Toolkit

 

 

 

 

 

 

 

 

 

 

Broom ( Not  Nylon Bristles )

 

 

 

 

 

 

 

 

 

 

Packing timber

 

 

 

 

 

 

 

 

 

 

2 x Chains 7mm x  3m long x 2  (with stamped SWL)

 

 

 

 

 

 

 

 

 

 

Wheel Brace  or equipment (suitable for operation )

 

 

 

 

 

 

 

 

 

 

Earthing Lead & spike ( Accident recovery vehicles only )

 

 

 

 

 

 

 

 

 

 

Sledgehammer            ( Accident recovery vehicles only )

 

 

 

 

 

 

 

 

 

 

Crowbar                      ( Accident recovery vehicles only )

 

 

 

 

 

 

 

 

 

 

Bolt Cutters                 ( Accident recovery vehicles only )

 

 

 

 

 

 

 

 

 

 

Copper Mallet             ( Accident recovery vehicles only )

 

 

 

 

 

 

 

 

 

 

Shovel                          ( Accident recovery vehicles only )

 

 

 

 

 

 

 

 

 

 

  Trolley Jack (2 tonne )  ( Accident recovery vehicles only )

 

 

 

 

 

 

 

 

 

 

2 x Chains 10mm x 3m long  (with stamped SWL)

 

 

 

 

 

 

 

 

 

 

 2 x G 80 Chains 13mm (min) x 3m long  (with stamped SWL)

 

 

 

 

 

 

 

 

 

 

2off of each,  Shackles   6t  8t  12t (with stamped SWL)

 

 

 

 

 

 

 

 

 

 

2 off Nylon Strop 310 mm wide 7m long   12tonne SWL

 

 

 

 

 

 

 

 

 

 

2 off lifting strops  150mm wide 3mlong 6 tonne  SWL

 

 

 

 

 

 

 

 

 

 

Winch compatible with vehicle

 

 

 

 

 

 

 

 

 

 

1 off Snatch Blocks per Winch (with stamped SWL)

 

 

 

 

 

 

 

 

 

 

Bottle Jack 10 tonne    (commercial )

 

 

 

 

 

 

 

 

 

 

Dolly Wheels                      ( recommended )

 

 

 

 

 

 

 

 

 

 

Set of Skates or Equivalent  ( transporter only )

 

 

 

 

 

 

 

 

 

 

Tow Pole and Adapters   (with stamped SWL)

 

 

 

 

 

 

 

 

 

 

Air line & Suzies  &  fittings ( For recovery capability over 4.5T)

 

 

 

 

 

 

 

 

 

 

TRANSPORTERS WITH LORRY LOADER CRANE

 

 

 

 

 

 

 

 

 

 

Damage free lifting frame with attachments    OR

 

 

 

 

 

 

 

 

 

 

Spreader  bar and lifting strops

 

 

 

 

 

 

 

 

 

 

ADDITIONAL  FOR HAZARDOUS SUBSTANCES

 

 

 

 

 

 

 

 

 

 

EXTRA FIRST AID KIT

 

 

 

 

 

 

 

 

 

 

Hazardous Chemical Protection Kit

 

 

 

 

 

 

 

 

 

 

ADR /Hazchem Chart

 

 

 

 

 

 

 

 

 

 

Earthling lead and spike  ( if not cared on vehicle )

 

 

 

 

 

 

 

 

 

 

                               

 

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