AVRO Association of Vehicle Recovery OperatorsAVRO Association of Vehicle Recovery Operators


                                 PRESS RELEASE … PRESS RELEASE … PRESS RELEASE EVENTS!

Towergate Insurance - Motor Division


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• A free business insurance review to ensure you have the appropriate covers in place for the activities you undertake

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• Access to a wide range of discounted risk management tools including telematics, cameras, driver training,
  health & safety audits, and more

• Access to a team of Towergate claims and risk management professionals who, between them, will ensure your business is protected when things are going right AND when things go wrong.


Call us now on: 0344 346 0917 to arrange an initial meeting



In June 2016, 28 brave people took on the challenge to drive some very old Eastern European cars from Budapest to Coventry in 4 days!  This would be a mission in a very modern car yet alone a car bought from a scrap yard!!  2088km was covered in the 4 days of driving, travelling through 8 countries.  It was a wonderful experience, far beyond our expectations.  A great bunch of “nutters” took part which helped. There were punctures, blowouts, breakdowns on a daily basis but the challenge was to get back on the road as quickly as possible and head to the next stop.  Everyone mucked in and we all looked after one another.  I am happy to say that it was not all men drivers, there were 4 ladies’ teams.   The run was such a great success that we were asked to do another one this year. I guess that says it all!!

When this idea was spoken about many people said that we were “crazy” which made us more determined to do it. What is life without a good challenge?  On the other hand we wanted to do something “SPECIAL” for the AVRO Benevolent Fund. This is a fund that is very dear to our hearts at Kelly Recovery in Ireland.  The fund was set up to alleviate the pressure and hardship in a time of need. None of us know what’s around the corner. The Industry we are all involved in is full of risks and dangers which we all face on a daily basis. It’s nice to know that we at AVRO put this fund in place many years ago, as there was nothing specifically for the Recovery Industry back then.

The AVRO Benevolent Fund is run totally independent by a Board of Trustees who do great work behind the scenes helping our fellow men and women in the industry.

We hope that you will support us in our efforts to raise much needed funds but we also want to “elevate the profile and awareness of the AVRO Benevolent Fund”

If you are up for a good challenge why not join us?  You won’t regret it

For more information please contact eilis@kfg.ie

New member profile—Stars Garage, Rohgh, Cardiff

Stars Garage is a family run business that has been established for a number of generations, with years of varying experiences and skills. All staff are fully trained and qualified in various fields of motor mechanics, engineering, computer diagnostics and vehicle logistics.
Our History
In 1970 Smiths Garage was born. Mr Smith opened a garage in Cardiff Central Bus Station in the Hertz Complex.
Not happy with the area, Mr Smith asked his mum if he could use her shop lock-up in Harriet Street, Cathays, Cardiff as a garage. He had to get planning permission to use the site for commercial use - it was granted.
The company grew and expanded into breakdown and recovery, whereby Mr Smith realised he needed a bigger property and thus he rented a garage complex off Newport Road, Cardiff. The two properties were run side by side which opened up opportunities to work for recovery operator companies such as the AA and RAC.
In the 1980’s a property in Fanny Street, Cardiff became available and was purchased with the intention of the site becoming an MOT station and bodyshop. Mr Smith gave up the Newport Road site for Fanny Street. In 1995 Mr Smith sold the Harriet Street garage, so as to develop the Fanny Street site. In 2000, Mr Smith sold up the Fanny Street garage and moved premises to a site in Tremorfa, Cardiff.
Over the last 10 years the business has grown and we have now moved to a more modern complex in Dominions Way Trading Estate, Cardiff CF24 1RF.
Our years of experience within this industry helps us take care of all vehicle needs.

The Great Avro Escape


The object of the run is to raise funds for the AVRO Benevolent Fund


The cost for a team of two persons is 3,000 Euros.  If you wish to add an extra person to your team there will be a supplement.  Cost will include a classic eastern bloc car which you will be allocated the night we arrive (Tuesday night).

Flights from one of three airports:





Night 1 Budapest

Night 2 Prague

Night 3 Kassell

Night 4 Brugge

Night 5 Coventry


Meals will include breakfast in the hotels for five mornings and picnic lunches on route.  Evening meals are not included.


The Channel Tunnel crossing and all fuel and tolls for the journey are covered.  All Entries will receive a pre-programmed Sat Nav.

Dinner Dance

Saturday evening dinner dance tickets and hotel accommodation are included.


While every effort is made for this trip we cannot guarantee that your car will make it!


A non-refundable deposit of 500 Euros must be paid.

Avro Social & AGM 2016

    The Association of Vehicle Recovery Operators

      Social Event & AGM


Saturday 18th June & Sunday 19th June 2016


You are invited to attend the AVRO Social & Annual General Meeting at Coombe Abbey Hotel.


Coombe Abbey was originally a Cistercian Abbey dating back to the 12th Century, the hotel stands in 500 acres of parkland, surrounded by a moat and overlooking formal gardens and lake designed by the renowned 18th Century landscape architect “Capability Brown”.  It is a breathtaking backdrop that will not fail to impress.


The dinner will be held on the Saturday evening with the AGM scheduled for Sunday morning.


Please find attached the booking forms for the Hotel and Dinner.  Numbers are limited so please book early to avoid disappointment

Changes to ANS Network Settings

ANS Network - Important Changes to the Way You Receive Job Information from the Motoring

If you receive your work from the Motoring Organisations electronically, via the ANS Network these
imminent changes may well affect your business.
The ANS Industry Forum comprises; all of the UK’s Motoring Organisations, representatives of the Recovery
Industry and the Software Suppliers to the industry, namely Apex Networks (RMS), MTT (Garage Manager)
and Laser Byte (VTRAK). The ANS Industry Forums aims and objectives are; to maintain, develop and improve
the common messaging standard that allows Recovery Operators to receive their jobs from all Motoring
Organisations via one communications network. In the absence of the ANS Network each individual
Motoring Organisation would need to provide a communications platform with their chosen Recovery
Operators. From the Recovery Operators perspective this would mean they would need a communications
link with each of the Motoring Organisations they receive work from. Consequently it would mean multiple
links for each Recovery Operator, a communications nightmare!!
To keep abreast of changing technology, new features, the requirements of the Motoring Organisations and
Recovery Operators, updates to the ANS Messaging Standard need to be implemented from time to time.
Before any changes are implemented it is first ascertained that they are all compatible with the Motoring
Organisations systems and the systems provided by the industry Software Suppliers. This of course assumes
that the Recovery Operators are operating on a current version of the software provided by their chosen
software supplier.
It is therefore important that Recovery Operators are made aware that, with effect from April 2016
changes to the ANS Industry Messaging Standard will mean that Recovery Operators not on a compatible
software version may no longer receive vital job information transmitted to them from the Motoring
Organisations. It is therefore vitally important that you check that you are on a compatible version of your
chosen software.

Pas 43:2015


PAS43: 2015

The new PAS is scheduled to be released this year.  It was supposed to be 2014 but changes in the draft document has meant that it will be a 2015 version.

There are a few changes and in order to fully understand these it is important that companies purchase the standard and read through it for themselves.

However we will concentrate on the main changes as seen by RIES.

Firstly in the term “competent trainer” it now states that a trainer MUST meet all of the following:

(a) Have a minimum of 2 years experience in the breakdown and recovery industry.

(b) Must have industry recognised qualifications in H&S, Customer Service and assessment of roadside situations.

(c) Must be trained in instructional techniques.

(d) Have competency in the type of equipment they are delivering training in.

(e) Within 5 years have updated knowledge / skills required to perform task through Continuous Professional Development.

This will obviously have an impact on companies who do in house training, i.e. competency must be demonstrated to the assessor.

Other changes relate to:

  • definition of a disabled person
  • definition of vulnerable person
  • introduction of definition of a Smart Motorway
  • new sub heading in relation to Environmental
  • removal of equipment list for vehicles
  • introduction of clause regarding requirements for Police Schemes
  • new phrase relating to appropriate premises and phrase relating to planning permission
  • inclusion of a new Annex outlining how to make a complaint against a PAS43 holder in relation to untrained staff, poorly maintained vehicles, wrong spec of vehicles, defective equipment and use of incorrect PPE.

In relation to the annexes that were in PAS43: 2014 a considerable amount of this material has now been included in the main body of the document. 

As stated the only real way to be fully conversant is by obtaining the standard and looking through it.

New members benefit from Fuelmate Limited

The Association of Vehicle Recovery Operators is pleased to announce a new partnership with Fuel Card Business, Fuelmate Ltd to help reduce fuel costs and fuel related administration for AVRO members.
Fuelmate Ltd based in Hull are offering members an exclusive opportunity to have access to any of the major UK fuel networks including BP, Shell, Esso, Texaco, UK Fuels and Keyfuels. The deal agreed with AVRO offers members reduced fixed prices for fuel, representing a saving against the pumps as well as a host of other benefits.
James Curtis from Fuelmate stated that “We will look at each individual member’s requirements and tailor a fuel card package to suit them, with the focus being on reducing the cost of fuel to the business, providing the maximum possible coverage and cutting the time spent on administration. Our aim is to create a long lasting relationship with AVRO and its members which will ultimately benefit the whole industry.”
There are a number of benefits for AVRO members including:
 Access to the 6 major UK Networks (7,000+ sites)
 Realistic savings against the pump prices
 Payment terms to suit each individual business (Subject to credit checks)
 No hidden fees
 Access to a dedicated account manager who knows your account
 Free Online Account Management
 Access to our Garage Locator, Sat Nav Downloads and Mobile App
For more information or to apply for a fuel card account contact Tracey Easton or Josh Beeton on 01482 387777 or email tracey.easton@fuelmate.co.uk /

AVRO and IVR in new training initiative

AVRO and the Institute of Vehicle Recovery (IVR) have agreed an initiative which will offer AVRO members easier access to ‘industry standard’ training programmes which meet both the requirements of Driver CPC and the 2015 introduction of training for PAS43.
Both organisations, which are members of the National Recovery Industry Training Group (NRITG), are aiming to provide access to training throughout the UK and Ireland via a number of approved venues. In order to facilitate this AVRO is keen to hear from any of its members who could offer use of a room,
with toilet facilities close by, which could seat at least 12 delegates. Overnight accommodation, either B&B or affordable hotels, must also be available within a short drive.
The courses would be organised by AVRO/IVR and all tuition will be provided by IVR approved trainers but support from AVRO members is essential in order the courses can be carried out locally to reduce the time and cost of delegates attending.
Please contact Sara Needham at the AVRO office on 01788 572850 if you feel you can support this vital

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